FAQ
Frequently Asked Questions (FAQs)
Welcome to the Harbourline Boutique Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 5 to 8 business days (Monday to Friday).
- Estimated total delivery time: 6 to 11 business days (Monday to Friday).
For more details, please refer to our shipping policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Australia. For more information, please check our shipping policy.
Question #3: Where is Harbourline Boutique located?
Answer: Harbourline Boutique is a Australia -inspired, online-only fashion brand. We are proud to be a part of Harbourline Boutique, with our corporate headquarters located at Liersesteenweg 197a, 2220 Heist-op-den-Berg, Belgium. By working with a global network of partners, we manage and deliver a curated collection of products designed specifically for the Australian market.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us as soon as possible to file a claim. For more information, see our Return and Refund policy.
Question #5: What is your return policy?
Answer: We have a straightforward return process. For complete details, please visit our Return and Refund page.
Question #6: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return and Refund policy for more details.
Question #7: What is your return window?
Answer: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return. Items must be in their original, unworn condition. For full details on how to start a return, please see our Return and Refund policy.
Question #8: Do you ship internationally?
Answer: No, we currently ship exclusively within Australia.
Question #9: How can I track my order?
Answer: You can track your order through the tracking page on our website.
Contact Information
Trade name: Harbourline Boutique
Company Name: Bauduin Babalola
Business Address: Liersesteenweg 197a, 2220, Heist-op-den-Berg, Belgium
Company Number: 0754.992.471
VAT Number: BE0754.992.471
Customer Support:
E-mail: support@harbourline-boutiqe.com
Phone: +61 3 7058 1459
Customer Service Opening Hours: Monday to Friday: 9:00 – 17:00 (GMT+11)
We do our best to respond to your email within 1 business day.