FAQ

Frequently Asked Questions (FAQ)

Welcome to Harbourline boutique's FAQ page. We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, don’t hesitate to contact us.

Question #1: How long does it take to receive my order?
Answer: Here are our estimated delivery times:

  • Processing time: 1–3 business days

  • Transit time: 3–8 business days

  • Estimated delivery time: 4–11 business days

For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Australia. For more information, please see our Shipping Policy.

Question #3: Where is Harbourline Boutique located?
Answer: Harbourline-boutique is a fashion store brand based in Australia. We proudly offer a curated selection of high-quality products, with shipping exclusively within Australia.

Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will exchange it free of charge. Please contact us and return the item within 7 days of receiving your order. For more information, see our Return Policy.

Question #5: Can I cancel my order after it has been placed?
Answer: Yes, we offer a 24-hour cancellation window. However, we reserve the right to decline cancellations if your order is already being processed. To cancel your order, please contact our support team.

Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For full details, please see our Return Policy.

Question #7: When will I receive my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.

Question #8: Do you offer a warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, please see our Return Policy.

Question #9: How can I contact customer support?
Answer: You can reach our customer support team through our Contact Us page or by emailing us at support@harbourline-boutique.com.

Question #10: Do you ship internationally?
Answer: No, we currently only ship within Australia.

Question #11: Do you have a physical store I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please see our Return Policy.

Question #14: How can I track my order?
Answer: You can track your order via the Track Your Order page on our website.

Questions?

Visit our FAQ page or contact our customer service.

Contact Information

Store name: Harbourline Boutique
Address: Liersesteenweg 197a - 2220 Heist-op-den-berg
E-mail: support@harbourline-boutiqe.com
Phone: +32 47 47 09 289
Customer Service Opening Hours: Monday to Friday: 9:00 – 17:00 (GMT+10)

We do our best to respond to your e-mail within 1 business day.